Drive Returns - US Releases
- After you have ingested the feature onto your server(s), please ship the drive back as soon as possible.
- Please pack the drive into the same box you received it in.
- A UPS label is included in each drive shipment, please apply it over the old label on the outside.
- Verify that the label indicates SHIPPING DEPARTMENT, 315 S Flower ST, Burbank, CA 91502.
- Use the zip tie to secure the box.
- When UPS arrives for deliveries, hand the package to the driver.
- Record the tracking number for proof of return.
If you are experiencing issues with UPS picking up hard drives, or you need a new UPS label sent to you, please contact us at 877-272-3870, select your language, then press 4 to reach the Recovery Department.